At Oneway Taxi Noida, we believe in offering a seamless and hassle-free experience to our customers, ensuring that they feel secure and confident while availing our services. Our Refund and Return Policy is designed to provide clarity and fairness when it comes to cancellations, refunds, and returns. We want to make sure that our customers understand the terms and conditions related to refunds and returns before booking a ride with us. Below, you’ll find our comprehensive Refund and Return Policy that outlines every possible scenario.
Cancellations before the scheduled ride are eligible for a refund according to the time of cancellation. We encourage customers to review our policy for cancellations carefully.
Time of Cancellation | Refund Amount | Remarks |
---|---|---|
More than 24 hours before the ride | 100% Refund | Full refund if canceled at least 24 hours prior |
Between 12 and 24 hours | 50% Refund | Partial refund, applicable only to advance bookings |
Less than 12 hours | No Refund | No refund for cancellations made within 12 hours of the ride |
Note: If the cancellation occurs due to unforeseen circumstances such as weather conditions or road closures, Oneway Taxi Noida will offer a full refund irrespective of the cancellation period.
If the customer fails to show up at the pick-up location within a reasonable time frame (10 minutes after the scheduled pick-up time), the booking will be considered as a no-show.
Scenario | Refund Amount | Remarks |
---|---|---|
Customer No-Show | No Refund | Refund is not applicable in case of a no-show |
Driver No-Show | 100% Refund | Full refund if the driver fails to show up |
In case a customer requests to cut the trip short and end the ride earlier than planned, the refund will be processed based on the unused portion of the trip.
Scenario | Refund Amount | Remarks |
---|---|---|
Ride completed less than 50% of the distance | 50% Refund | Applicable for one-way trips only |
Ride completed more than 50% of the distance | No Refund | No refund for trips that exceed 50% of the distance |
Our return policy is applicable in specific scenarios such as complaints about the vehicle condition or the quality of service provided. If the customer is not satisfied with the vehicle or services, we offer the following:
Scenario | Return Action | Refund Amount | Remarks |
---|---|---|---|
Vehicle is in poor condition | Return vehicle & swap | Full Refund | Subject to vehicle availability |
Customer dissatisfied with service | Return and Refund | Full Refund | Refund processed post inspection |
Once the refund request is confirmed and approved, we aim to process the refund at the earliest. Here’s a breakdown of our refund process:
Refund Type | Processing Time | Remarks |
---|---|---|
Credit/Debit Card Refund | 5-7 Business Days | Refund will be credited to the original payment method |
Bank Transfer Refund | 7-10 Business Days | Refund will be processed through bank transfer |
Cash Payment Refund | 1-2 Business Days | Cash refund can be collected at our office |
For outstation rides, our Refund and Return Policy includes the following conditions based on travel distance, booking time, and route changes:
Scenario | Refund Amount | Remarks |
---|---|---|
Cancellation 20+ Days before departure | 70% Refund | Full refund for outstation cancellations made more than 24 hours in advance |
Cancellation between 15 Days | 40% Refund | Partial refund applies for cancellations within 12-24 hours |
Cancellation less than 72 hours | No Refund | No refund for cancellations made within 12 hours |
If you paid for your taxi ride online via our website or mobile app, you are eligible for a refund as per the conditions mentioned above. However, refunds for online transactions are processed only through the payment method used initially.
Payment Method | Refund Process | Refund Amount | Remarks |
---|---|---|---|
Credit/Debit Card | Processed within 5-7 business days | 100% Refund | Refund credited to the same card |
Net Banking | Processed within 7-10 business days | 100% Refund | Refund credited to the same account |
Wallet Payment | Processed within 24 hours | 100% Refund | Refund credited to the wallet account |
In some special circumstances, refund and return policy may be altered based on customer feedback, vehicle availability, and other unforeseen conditions. These exceptions are rare and will be handled case-by-case.
Scenario | Refund Amount | Remarks |
---|---|---|
Unforeseen weather issues | 100% Refund | Full refund in case of extreme weather conditions |
Route changes by Oneway Taxi Noida | Full Refund | Refund for significant route changes, subject to approval |
If you have any questions or need to request a refund or return, please reach out to our customer support team. We are here to assist you.
Customer Support Contact | Phone Number | Email Address |
---|---|---|
Oneway Taxi Noida Support | +91 9220578021 | support@onewaytaxinoida.com |
The refund and return policy of Oneway Taxi Noida is crafted to ensure fairness and clarity for all our customers. We value your trust and aim to provide prompt assistance when it comes to cancellations, refunds, or returns. We highly encourage you to review our refund and return policy before making a booking to understand all the terms and conditions.
For any further clarification or to process your refund, please do not hesitate to contact us through the provided channels.
By ensuring that we cover all aspects of refund and return policy, we continue to uphold the highest industry standards in customer satisfaction.
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